A new year, new challenges and new solutions!
Hasn’t 2010 hit the ground running?
Dental labs every where seem to be complaisant going along, putting in the same amount of hours every day, producing the same products everyday. I remember reading a blog about a dentist that had invested in a machine to make molds and the return on investment he received after 2 years as an answer to the financial turmoil of last year. It was a popular blog, he was very proud of his ingenuity and entrepreneurship.
I didn’t read the blog the same way. And i’m sure a lot of dental labs didn’t read it the same way either. What does it say to a dental lab? That the future brings less customers? That orders will decrease over time? It creates questions of uncertainty.
I read the blog as an indicator to all dental labs. That the time of innovation is closer than we all assumed it was. While dental labs are putting in the same effort day after day and receiving the same results day after day, the world is changing. There are many moments through a business life when opportunities arise and the need for professional good quality work cannot be replaced by another option.
I’m talking about specialization. What is it that your dental lab provides that makes it worth the money you receive from your customers? It’s your exceptional attention to detail and quality work. By far this is your greatest advantage over dentists programming machines to try and match the work. Your core business attribute is quality work. You can add things like timely delivery and ease of outsourcing work, but at the end of the day if the tooth doesn’t fit your dead in the water.
So in 2010 the Excelsior team thought that we’d look out for our customers and let them know that we see the exceptional quality in their work and to keep it up! You are irreplaceable as long as you provide that exceptional quality of work. Excelsior has the same core values as your business; customer satisfaction full stop. If your wanting to know more check out our web site at www.excelsiorlabs.com. We don’t want your dental lab to run – we want it to succeed.
Plenty of more posts to follow and we appreciate your feedback so if you’d like to add something or disagree on something, we’d love to hear it because it’s in this space we learn even more about pleasing our most important asset – your business.
The Excelsior Team
1877 909 7770
